Here are some commonly asked questions we get. If you don't find your answers here, feel free to contact us through email.

Where is your store located?

Our store is located in Southall Broadway, London, United Kingdom.

Do you ship internationally? If so, which countries do you ship to?

We currently ship only within the United Kingdom.

How long will it take for my order to arrive?

5-7 days.

How much does shipping cost?

Varies based on location and size of parcel.

Do you restock out-of-stock items?

Fabrics are always restocked whereas ready made outfits depend on the collection.

How do I know if a product will fit me or work for my needs?

You can come in store for a trial, or enquire for a size guide.  

How do I track my order?

We will be emailing you the tracking order number once the items are shipped.

What is your return policy?

We offer free returns on all products up to 14 days.

Can I modify or cancel my order after placing it?

You will be able to cancel or modify an order within 24 hours of placing it. To do so, email us. 

Can I change the delivery address after placing an order?

You can do so within 24 hours of the order being placed by emailing us.

Can I add a discount code to an existing order?

No.

 

Is it safe to use my credit card on your website?

Yes.

Are there any hidden fees I should be aware of?

No. The shipping fee will be displayed during check out.

Do you offer financing or instalment plans?

No.

Do you offer gift wrapping or personalised messages?

No.

Do you offer gift cards or e-gift certificates?

No.

What if my order arrives damaged or defective?

You can contact Customer Support via Email and send proof with a photograph of the items.

Do you offer student, military, or senior discounts?

No.

Can I combine multiple promo codes on a single order?

No.

How can I get notified about upcoming sales?

Yes, join our email campaigns to be notified.

How can I contact customer service?

Contact customer support via email.

What should I do if I have an issue with my order?

Contact customer support via email.

How long will it take to get a response from customer support?

24 hours.

I’m having trouble with your website. What should I do?

Contact customer support via email.

Do you offer pre-ordering for out-of-stock items?

No.

 

How do I know what size to order?

 Enquire for a size guide.