Refund policy

Returns & Exchange Policy


Return or Exchange Policy

At Darbari, each fabric we supply goes through strict quality checks from multiple hands ensuring accurate measurements, defect-free designs or prints, undamaged and unworn condition.

  1. RETURNS or EXCHANGE

In rare cases, where you wish to return or exchange full or partial order either because order is not as per the specifications or product did not meet the desired expectations (not applicable in case of fabrics measuring below 2 mtrs & bought on sale), you may place a request for return or exchange by sending us an email at darbaritextiles@gmail.com with your order number in subject, image of the particular areas of fabric where there is an issue, and a brief write-up within 7 days from the date of receipt of order(which is the date of delivery of order). The refund shall be subject to conditions detailed in clauses no 1 and 2.

Please Note: Following products are NOT returnable & exchangeable unless defective. 

  1. Fabrics measuring below 2 mtrs in length.
  2. Products bought on Sale.
  3. Pre-Cut Fabrics.
  4. Gift Cards.

 

 

  1. When Product is Defective or Damaged

 

1.1. REFUND POLICY

 

1.1.1. In all instances of returns covered under clause 1.2, customers shall get full refund against the returned products.

1.1.2. Discounts on a bulk order valued GBP 150, or above, shall be adjusted on a pro-rata basis and shall be applicable on the actual net value of order after return.

1.1.3. Darbari shall arrange pickup from your delivery location. Pick-up location has to be the same as per shipping address. In case our logistics partner is not able to cover the pick-up location; the customer shall return the package by Royal Mail (service to be used will be explained in the email), and share a scanned copy of the receipt via email/Whatsapp. Darbari shall refund shipping charges as per the Royal Mail receipt.

1.1.4. All returns requested  and returned back to the warehouse within 30 days of the delivery of order, the refund can be transferred back into the source payment method(for pre-paid orders).

1.1.5. All returns returned back to the warehouse between the time period that starts from the 31st day and ends on the 60th day from the date of delivery, funds are by default processed as gift cards of equivalent value which a customer can use to buy products on www.darbari.co.uk for 6 months.

 

1.2. COVERED as Defect or Damaged

 

1.2.1. Substantially inconsistent visual appearance in terms of print, texture or colors is visible right at the time of product first unpacked

1.2.2. The fabric is abruptly torn and is not usable

1.2.3. The structure is loosely woven in part or areas, or weave is damaged or torn

1.2.4. Weight per meter varies more than 25%

 

1.3. NOT COVERED as Defect or Damage

 

1.3.1. Color reproduction on various digital screens vastly varies, hence there shall always be some gap between what you see online versus in real life.

1.3.2. Some particular types of fabrics suffer inherent color bleeding for a few washes. 

1.3.3. Any fabric ordered below 2 meters of measurement doesn’t qualify for return.

 

1.4. Exchange

 

1.4.1. Any request of exchange shall be fulfilled subject to the availability of the fabric in the inventory on the date of receipt of returned order/products.

1.4.2. Exchange of products shall be calculated on the net payable price of the item(s) and not on Maximum Retail Price.

 

1.5. Conditions of Returned Products

 

1.5.1. The tags on the product should be intact.

1.5.2. The product should be unwashed, unused, unstitched and in an undamaged condition.

1.5.3. The item needs to be returned along with the original packaging.

1.5.4 Sale products will not be returnable or exchangeable except in case of defect. 

  1. When A Customer Does Not Like The Product 

2.1. Refund Policy

 

In all such instances when a customer changed their mind, or the fabrics didn’t meet their set expectations, and wish to return part or whole of the order (not applicable in case of fabrics measuring below 2 mtrs), Darbari shall accept returns for the rest of the fabrics, given that returned products qualify the conditions mentioned in clause 2.2. In such cases, customer shall bear the full shipping charges, and there shall be no reverse pick-up facility to avail. The refund shall be processed within 2 weeks time from the date of receipt of returned order back at the shipping source.

 

2.2. Conditions of Returned Products

 

2.2.1. The tags on the product should be intact.

2.2.2. The product should be unwashed, unused, unstitched and in an undamaged condition.

2.2.3. The item needs to be returned along with the original packaging.